FAQ

1. What sizes do you carry?

We specialize in plus-size bridal wear, proudly offering a wide range of sizes from 12 to 34 and beyond. Our mission is to help every plus-size bride find her perfect dream dress, tailored to her style and fit.

2. Do you offer custom sizing?

Absolutely! We offer custom sizing to ensure your dress fits flawlessly. Our expert designer will collaborate with you throughout the fitting process, tailoring your gown to match your exact measurements and preferences.

3. Do you make custom gowns?

Yes, we create custom gowns! Our team works closely with you to design a one-of-a-kind dress that perfectly reflects your style, vision, and fit. From concept to creation, we ensure every detail is tailored to make your dream dress a reality.

4. Can I schedule a fitting appointment?

Of course! We would be delighted to schedule a fitting appointment for you. Simply contact us to arrange a time that works best, and our team will contact you.

5. What styles do you offer?

Our collection features a wide range of styles, including ball gowns, A-line dresses, mermaid, and trumpet silhouettes. Each gown is designed to accentuate every curve, including your smile.

6. How far in advance should I order my dress?

At J.A.D.E.S. Galleria, all our gowns are made-to-order. To ensure ample time for creation and delivery, we recommend placing your order at least 8-12 months before your wedding day.

7. What is your return policy?

Because our gowns are custom-made, all sales are final. We are unable to accommodate returns, exchanges, refunds, or deposit transfers.

8. Do you offer alterations?

No, we do not offer alterations for our ready-to-wear gowns.

9. Can I bring friends or family to my fitting?

Absolutely! We welcome you to bring a few close friends or family members to support you in finding your perfect dress. To ensure a comfortable experience, we kindly ask that you limit your group to three adults and refrain from bringing children.

10. How do I care for my dress after purchase?

Once you receive your dress, we recommend storing it in a cool, dry place and keeping it in a garment bag to prevent damage. We also suggest consulting a professional cleaner experienced in bridal wear for cleaning after the wedding.

If you have any other questions or need further assistance, feel free to reach out to us! We're here to help make your bridal experience unforgettable.