Frequently Asked Questions
Appointment Prep
We carry size YOU!
All J.A.D.E.S. Galleria gowns are made to order. Each design is crafted
specifically for you using your unique measurements to ensure a flawless fit.
Because of this, we are not limited to standard sizing. Your gown is created to
celebrate your shape exactly as it is.
Yes, we create custom gowns! Our team works closely with you to design a one-of-a-kind dress that perfectly reflects your style, vision, and fit. From concept to creation, we ensure every detail is
tailored to make your dream dress a reality.
Our collection features a wide range of styles, including ball gowns, A-line dresses, mermaid, and trumpet silhouettes. Each gown is designed to accentuate every curve, including your smile.
Bring a few gown images that speak to you and consider your budget for your gown.
Shapewear is completely optional. Simply wear or bring the undergarments you plan to wear on your wedding day so you can experience each gown as comfortably and confidently as possible.
Most importantly, arrive with an open heart and an open mind. At J.A.D.E.S. Galleria, this moment is centered on you, your body, and the way you deserve to feel.
At J.A.D.E.S. Galleria, all our gowns are made-to-order. To ensure ample time for
creation and delivery, we recommend placing your order at least 8-12 months
before your wedding day.
Once you receive your dress, we recommend storing it in a cool, dry place and keeping it in a garment bag to prevent damage. We also suggest consulting a professional cleaner experienced in bridalwear for cleaning after the wedding.
Fittings
Of course! We would be delighted to schedule a fitting appointment for you. Simply contact us to arrange a time that works best, and our team will contact you.
Absolutely! You are welcome to bring one close friend or family member to support you during your appointment. To preserve the comfort and intimacy of the experience, attendance is limited to the bride and one adult guest. Children are not permitted.
Alterations
No, we do not offer alterations for our gowns.
Returns
Because our gowns are made to order, all sales are final. We are unable to accommodate returns, exchanges, refunds, or deposit transfers.
Other
If you have any other questions or need further assistance, feel free to reach out to us! We're here to help make your bridal experience unforgettable.