Refund policy

 

Last updated September 27, 2025

Thank you for choosing J.A.D.E.S. Galleria. Each gown we create is made with the utmost care and attention to detail, and we are honored to be part of your wedding journey.

Because our gowns are custom-made and tailored specifically for you, we are unable to accept returns, exchanges, or issue refunds. This policy ensures that every dress remains a one-of-a-kind piece created exclusively for its intended bride.

Your satisfaction is of the highest importance to us. If you experience any concerns with your purchase, please reach out to us right away at askjades@jadesgalleria.com. Our team will work closely with you to ensure your gown meets the standards of elegance and excellence that define J.A.D.E.S. Galleria.